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Crazy Travel: Aussie on hold with airline for 15 hours, while 10000 bees delay ...

18.06.13

According to the Sydney Morning Herald, Kahn called the airline after hanging up and managed to speak to someone in customer service, who said he was not even on the flight because of a code error in booking the ticket. Adelaide businessman, Andrew Kahn says he wanted to confirm a flight to New York City and was on his mobile phone for 15 hours, 40 minutes and one second before he finally gave up. He says he placed his call at 7:22 p. m. on a Wednesday night and... Kahn noted he could have flown from Melbourne to Los Angeles in the time he had been holding on for Qantas to answer the phone. The airline said it had no evidence of the marathon call and insisted that the average phone wait during the time Kahn complained about was under a minute and the longest was 17 minutes. just about the worst customer service any customer could ever receive. KDKA TV of Pittsburgh, which broke the story, wrote that swarms of bees are actually nothing new at the airport and that last May 25,000 to 30,000 of the little critters landed on a light fixture on a taxiway. The bees were discovered as ground crews were preparing to fuel the aircraft, which was operated by one of Delta&rsquo. Airport officials then called master beekeeper Stephen Repasky to come handle the honey bees, which are a protected species and should not be killed, according to WTAE TV of Pittsburgh. According to reports, Kahn said he waited on the phone all night while he read and completed a lengthy academic book on management. was delayed by about 40 minutes last week after a swarm of about 10,000 honey bees swarmed onto the wing of the aircraft. The first is apparently not that goofy, although it sounds like it. Word out of Pennsylvania via USA Today is that a Delta Air Lines flight from Pittsburgh to New York LaGuardia &ldquo. s been called to handle a swarm at the airport. (I guess you could say the airport folks made a &ldquo. He says he also did not want to lose his place in the phone queue. Scott Armstrong of the Greater Toronto Area Airports Authority told me the strangest delay he can think of at Pearson is dogs getting free from their cages. Especially on a mobile phone. He said that part of the motivation to keep waiting was curiosity as to what Qantas meant when they said that someone would speak with him &ldquo. Some swarms can contain 25,000 to 30,000 bees. They got four per cent of folks to say they&rsquo. d wait 15 hours, 40 minutes and one second on hold. Repasky told the station that last week&rsquo. Openjaw says a poll conducted online by the Age and other Fairfax publications down under indicated that only four per cent of respondents would wait as long as Kahn did. d have quit after 45 minutes, I&rsquo. Armstrong said he doesn&rsquo. ve just taken a giant hose to the colony, although I wouldn&rsquo. s incident was the fourth time this year that he&rsquo. I mean, maybe for tickets to see Usain Bolt at the Olympics or to give that Canada-USA women&rsquo. (And wouldn&rsquo. I wouldn&rsquo. s an operation that can&rsquo. t be rushed, since it&rsquo. Now THAT&rsquo. That&rsquo. There&rsquo. Seriously, they could&rsquo. t it nice that they&rsquo. Here&rsquo. Obviously that&rsquo. Okay, so that&rsquo. t believe he&rsquo. t want to be the guy standing next to 10,000 angry bees. s a story out there about an Australian who was kept on hold for 16 hours by Qantas. s heard of a bee swarm at Pearson, however.

Source: Toronto Star